The accommodation's dog policy must be publicly available to prospective guests before they initiate a booking transaction. The policy must be accessible on the provider's own website on a dedicated or clearly labelled page reachable within two clicks of the homepage. Where the provider lists on third party booking platforms and makes dog related claims on those platforms, the policy must be consistent with those claims. Guests must be able to find the provider's dog rules, access conditions, restrictions, and any fees or deposits without having to ask.
RDFS-02 · Certification Requirement R1
Published Pet Policy
The accommodation's dog policy must be publicly available before booking, accessible within two clicks of the homepage, and consistent with any claims made on third party platforms.
Standard Requirement
The accommodation's dog policy must be publicly available before booking, accessible within two clicks of the homepage, and consistent with any claims made on third party platforms.
RDFS-02 R1 · Pass/fail. Fail this requirement and the outcome is Not Certified.
R1. Published Pet Policy
Assessed via
Q37: Is Your Pet Policy Public?
Roch Interpretation
The policy needs to be findable before a guest commits to booking. Two clicks from the homepage is the limit. Buried in a general FAQ or hidden in a checkout terms PDF does not meet R1.
Examples
Compliant
A hotel's Dog Policy page is linked directly from the main navigation bar, states all dog rules including the nightly fee and access conditions, and is readable before the guest reaches the booking page.
Not compliant
A hotel's dog rules appear only in the small print of its terms and conditions PDF, linked from the checkout page after the guest has already selected a room.
Published by Roch Dog
RDFS-02 · Last updated 17 March 2026