Where a guest books an accommodation based on the published dog policy at the time of booking, the provider must honour those terms for the duration of that booking. Policy changes that take effect after a booking is confirmed do not apply to existing reservations unless the guest is notified and given the option to cancel without penalty. A provider that changes its dog policy and applies the new terms to guests who booked under the previous policy without notice is non conformant.
RDFRG-02 · Defined Term 24
Policy Consistency After Booking
Guests who book under a published policy are entitled to those terms for the full duration of that booking.
Definition
Guests who book under a published policy are entitled to those terms for the full duration of that booking.
Part of the Roch Dog Standard (RDFS-02) · Published by Roch Dog
Policy Consistency After Booking
Roch Interpretation
If a guest books when the dog fee is £20 per night, that is what they owe, even if the fee rises to £35 before their stay. The terms at the time of booking stand for that reservation.
Examples
Compliant
A hotel raises its dog fee from £15 to £25 per night in January; guests who booked in December are charged the original £15 rate for their January stays.
Not compliant
A hotel removes dogs from lounge access in February and immediately applies the restriction to guests who booked in November when lounge access was part of the published policy.
Published by Roch Dog
RDFRG-02 · Last updated 17 March 2026